Terms of Service

Terms and Conditions of Use

To complete your new account registration with US Delivered, you must read, understand and agree to the following Terms and Conditions of Use (the “Agreement”) by clicking “I agree” box during registration.

This Agreement between you and US Delivered governs your use of US Delivered services including without limitation scanning, forwarding, online management, and other services ("Services"). US Delivered reserves the right to modify this Agreement at any time and to impose new or additional terms and conditions on your use of the Services. Such modifications and additional terms and conditions will be effective immediately and incorporated into this Agreement. Your continued use of the Services will be deemed acceptance thereof. You may access the most recent version of this Agreement at any time by visiting http://www.usdelivered.com/terms-of-service.

US Delivered and US Delivered.com are based in the United States. The United States and certain other jurisdictions control the export of products and information. You agree to comply with all such applicable restrictions and not to export or re-export the Content (including any software or the Services) to countries or persons prohibited under the United States or other applicable export control laws or regulations. If You access and download the Content (including any software or the Services) or Information, You represent that You are not in a country where such export is prohibited or are not a person or entity to which such export is prohibited. You are solely responsible for compliance with the laws of Your local jurisdiction and any other applicable laws regarding the import, export, or re-export of the Content (including any software or the Services).

US Delivered will not provide services to persons and/or entitis identified on:

  1. The U.S. Department of Commerce Denied Persons List, Entity List of proliferation concern, or Unverified List; or
  2. The U.S. State Department List of Statutorily Debarred Parties ; or
  3. The List of Specially Designated Nationals (SDN) maintained by the U.S. Department of the Treasury's Office of Foreign Assets Control. US Delivered also will not provide services to any person or entity that is directly or indirectly involved in the financing, commission or support of terrorist activities or in the development or production of nuclear, chemical, biological weapons or in missile technology programs as specified in the U.S. Export Administration Regulations (15 C.F.R. part 744).

US Delivered will not directly or indirectly, participate in any way in any transaction involving any commodity, software or technology (hereinafter collectively referred to as "item") exported or to be exported from the United States that is subject to the International Traffic in Arms Regulations (ITAR) or that would require an export license under the Export Administration Regulations (EAR). US Delivered takes every precaution and makes every effort to fully comply with all laws and regulations governing international trade, including the Foreign Trade Regulations (FTR), relying on the information provided by the Member and the U.S. seller.

US Delivered will not accept "postage due" mail and/or COD packages, items or parcels on behalf of Customer unless Customer has previously arranged and prepaid such acceptance with US Delivered. At its sole discretion, US Delivered may refuse to accept "postage due" mail and/or COD packages, items or parcels on behalf of Customer under any circumstances.

Customer further acknowledges that US Delivered may return to sender or discard any mail that is received at such mailing address but is addressed to a name not registered with US Delivered or is addressed to a name that has not completed the requirements set forth by US Delivered to verify the identity of such name, or is shipped by USPS from the Vendor to a name for which US Delivered has not received a properly executed USPS Form 1583 and two forms of identification.

US Delivered takes every precaution and makes every effort to fully comply with all laws and regulations governing international trade, including the Federal Trade Statistics Regulations (FTSR). US Delivered reserves the right to open and inspect all items delivered in your name without notice to you. The following list is a non-exclusive sampling of items that are either restricted, cannot be shipped or, depending on your destination country, may either require an import license, additional documentation and/or cause problems and delays during the customs review of your shipment:

  • Combustible/flammable items (paints, oils, lighters)
  • Any type of pressurized can (hair spray, shaving cream, spray cans of any type)
  • Hazardous materials (matches, chemicals, explosives)
  • Firearms, weaponry and their parts: military, police and tactical equipment of any kind, including guns, gun replicas, gun accessories, gun components (magazines, clips and rail systems), ammunition, knives, swords, compound bows, crossbows, discharge weapons such as shock batons or stun guns, tooling for guns or gun parts, optical scopes, laser sights, night sights, night vision goggles, handcuffs and other restraints, surveillance equipment.
  • Agricultural products such as tobacco, plants and seeds.
  • Coffee
  • Perishable foods
  • Animals and products made with animal skin (furs)
  • Alcohol
  • Cash, currency, money orders, cashiers’ checks, bank drafts, bearer bonds and collectible stamps and coins. Jewelry and precious stones are (a) restricted to some countries and (b) can only be insured up to $500 maximum and any shipments of jewelry in excess of $500 carriage limit is uninsured and Member assumes all risk of loss above such limit
  • Lottery tickets and gambling devices
  • Prescription and/or veterinary medication
  • Pornography
  • Lock picking devices
  • Government IDs and licenses, or items that claim to be, or that look similar to, government identification documents. This includes uniforms and badges or patches designed to look like official government issue. 


In addition to these lists of Prohibited or Restricted Commodities, the customer cannot ship items that are listed on the Country-Specific list of Prohibited or Restricted Commodities listed on shipping carriers sites:

For more up to date information on country-specific facts and regulations, the customer must refer to the local customs authority in his country.

US Delivered provides the Services under this Agreement pursuant to fees published here (the “Fee Schedule”), which are incorporated into this Agreement by reference. By creating an Account and signing up for the service, you hereby acknowledge that you have access to the Fee Schedule and agree to pay all fees incurred by any person(s) using your Account. US Delivered reserves the right to modify the Fee Schedule at anytime and to impose new or additional fees. Such modifications and additional fees will be effective immediately and incorporated into this Agreement, and your continued use of the Services will be deemed acceptance thereof.

Paying for Services by credit card is the most convenient way to maintain your account. Keep in mind that credit and debit cards always expire at some point; you must keep your account payment information current to ensure uninterrupted Service and avoid storage fees. Should you elect not to use a credit or debit card for payment of Services, you must maintain a deposit of $100 or greater. Account maintenance fees must be paid by your monthly anniversary date. Delinquent accounts may be denied Services, and any mail received will be subject to storage fees. Included Services not used in any billing cycle may not be carried over into the next billing cycle. Any and all payments, including prepayments, made to US Delivered are nonrefundable.

You understand and agree that US Delivered is not a customs agent or broker and, as a result, you are solely responsible for the import and export of your mail and goods, including all descriptions, fees etc. Specifically, you understand and agree that you are responsible for any and all customs, duties, tariffs, taxes, return fees or other charges or fees of any nature relating to the shipment of your mail or goods – none of which are included in the Fee Schedule; you are also responsible for all descriptions. Likewise, any additional insurance in excess of the standard amount insured by carriers (i.e., USPS, FedEx, UPS or DHL) must be authorized and paid in advance by you.

Customers can pre-pay Duties and Taxes that are charged by customs office in the destination country. If you choose to pre-pay Duties and Taxes, you may avoid customs delays.

If you do not choose to pre-pay Duties and Taxes, you will be responsible for Duties, Taxes, and any other related charges when your package arrives in your country.

If Customer refuses to accept packages or parcels from US Delivered mailed or forwarded to Customer pursuant to this agreement, US Delivered at its sole discretion, may abandon the packages or parcels, or may return the mail or package to the original sender and charge the customer for any return postage and all other fees and expenses reasonably incurred by US Delivered in connection with such returns. Upon the request of US Delivered, the Customer must sign for or otherwise acknowledge its acceptance of all packages and parcels sent to Customer by US Delivered.

US Delivered includes order descriptions and values with the customer shipment(s), to facilitate custom clearance of packages when they arrive to the destination country. The customer is however responsible of paying all custom clearance costs including duties, taxes or any other related charges, and of providing detailed commercial invoices, if requested, to the customs office in his country, to clear his package(s) through customs for delivery.

The customer will be held liable for return shipping (if applicable), duties and taxes (if incurred), and for all other associated fees when any of the following circumstances occur:

  • He refuses delivery of your parcel for any reason.
  • The carrier makes unsuccessful attempts to deliver his parcel to his address because he was not at home and/or did not pay duties and taxes.
  • He provided an invalid or incorrect address.
  • His parcel is returned by customs because your merchandise is restricted from import into his country.
  • He refuses to pay duties and taxes.
  • He wants to return an Assisted Purchase that he has already received for whatever reason. (We send the customer a copy of the order confirmation when the Assisted Purchase is placed, and he is responsible of notifying us of any inconsistencies before we receive and forward the Assisted Purchase to him)

If any of the above occurs, the package(s) will be abandoned and the customer will be billed for any additional fees. Absolutely no refunds will be issued.

All Packages are shipped on a limited liability basis. In no event shall US Delivered be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind. In no event shall US Delivered be liable to anyone for any direct damages of any type or kind (including lost profits) from performance of US Delivered or its shipping carriers.

Dimensional weight may apply on bulky, lightweight packages. If the dimensional weight exceeds the actual weight, then the dimensional weight will be used as the billable weight for the shipment. For your convenience, the actual weight, dimensional weight and dimensions for each box will be visible on your account when your package arrives at our warehouse. For more information about the dimensional weight, please visit http://www.dhl.com/en/tools/volumetric_weight_express.html

The Shipping calculator shows results for the discounted shipping rates available to the selected destination. All shipping rates are shown in US dollars. Packages are forwarded by the shipping carriers that are available on the Shipping calculator, however if a certain shipping carrier does not offer a certain shipping method such as Priority or Economy service to the area where the customer is located, we will automatically use an alternate shipping method offered by the same carrier.

If the shipping carrier charges a remote area surcharge to deliver packages to the area where the customer is located, this surcharge will be charged back to the customer after we ship his packages to him. If the customer does not pay the remote area surcharge within 5 days, we will automatically charge his payment method used to ship the package. If the shipping carrier does not deliver to the area where the customer is located, we will automatically use another shipping carrier that can deliver packages to the area where the customer is located.

The shipping rates displayed on US Delivered.com and on any of its pages, or provided as quote to any business or individual, are confidential and intended solely for the addressee(s) and may be legally privileged or prohibited from disclosure. If you are not the named addressee, you are on notice of its status and may not use copy or disclose this information to any other person. To do so could be a breach of confidence and unlawful.

US Delivered stores packages free of charge for a period of 30 days from the date of delivery from merchants to US Delivered warehouse. The maximum free storage time for each package is 30 days since the date of its delivery to your suite from the merchants. After 30 days of free storage, the goods will be deemed abandoned and thus may be disposed of without incurring any liability to the customer or US Delivered or any other party whatsoever.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. US Delivered reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Customer will enter a confidential password and receive a US address with his own unit number when registering for a new account with US Delivered. Customer shall maintain the security and confidentiality of the password. Customer is responsible for all directions, orders, notifications, expenses incurred or other actions that may occur through use of the Customer’s account. Customer must immediately alert US Delivered of any fraudulent, unauthorized, illegal or suspicious use of the Service or any other breach of security or unauthorized or illegal activity that is reasonably suspected by Customer.

To protect our customers’ accounts against fraud; the change of the country on the forwarding address is not allowed. The forwarding address can only be modified to another address within the same country that the customer selected during his registration on US Delivered.com. If the forwarding country was selected in error during registration, the correction must be requested by sending a message to our customer service from the same email address used for the registration on US Delivered.com. Supporting documentation including a utility bill and two Government issued picture identification cards will be requested to verify the new forwarding address. Forwarding to other Freight Forwarding companies inside or outside the United States is absolutely not permitted.

US Delivered warehouse is a private and secure facility and it is not open to the public. Pickups by individuals or unauthorized shipping carriers are not allowed. (Our warehouse is not publicly accessible, so you can't come by yourself or send a friend or an unauthorized shipping carrier to pick up your packages.)

You are responsible to keep your usernames and passwords confidential. You should promptly notify US Delivered if you become aware of unauthorized use of your usernames or passwords or use of services or materials available from this Site. The use of your usernames or passwords by you, or by any person with or without your knowledge or consent, in connection with a US Delivered transaction, binds you legally and makes you responsible to the same extent and effect as if you had given signed, written instructions to us, unless you have previously notified us that the confidentiality of your usernames or passwords has been compromised.

This site and/or application is provided by US Delivered on an 'as is' and 'as available' basis. US Delivered makes no representations or warranties of any kind, express or implied, as to the operation of this site and/or application or the information, content, materials or products included on this site. You expressly agree that your use of this site and/or application is at your sole risk. To the full extent permissible by applicable law, US Delivered disclaims all warranties, Express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. US Delivered will not be liable for any damages of any kind arising from the use of this site and/or application, including, but not limited to, direct, indirect, incidental, punitive and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you might have additional rights.

All contents included on the US Delivered web site, such as text, graphics, icons, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of US Delivered or its content suppliers and protected by United States and International Copyright Laws. The compilation of all content on this site is the exclusive property of US Delivered and protected by US and International Copyright Laws. All software used on this site is the property of US Delivered or its software suppliers and protected by United States and International Copyright Laws. All right, title, and interest in the web site and services provided therein, including, but not limited to, all associated market data and information is owned by US Delivered, and you acquire no interest therein. All rights reserved. Any unauthorized use or any reproduction, modification, or distribution of materials is strictly prohibited. All other trademarks or trade dress not owned by US Delivered that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by US Delivered.

"Cookies" are pieces of information that a web site transfers to your computer's hard disk so that your computer can be identified when you re-access the site. A cookie can only be read by the site that places it, so US Delivered cannot track information based on any other cookies in your browser. From time to time, we may use the cookie feature of web browser applications which will allow us to store data about your visit. Cookies help us to provide you with a customized web experience and to learn which areas of our site are useful and which areas need improvement. We may also use cookies to provide you with shopping fulfillment services, including requests for price quotations, purchase instructions, purchase tracking, and the administration of special promotions. Internet Explorer uses a separate file for each cookie. Cookies are generally supported in version 3.0 and newer of Internet Explorer. Most browsers also allow the option of displaying a warning before accepting a cookie, or refusing all cookies. Declining cookies while using US Delivered shopping cart may result in some features not working properly.

The US Delivered Privacy Policy governs the use of information collected from or provided by You at the Web Site. With respect to any individual whose personal information is provided by You to US Delivered, You represent to US Delivered that You have obtained all necessary consents for the processing of such personal information contemplated by the Services You are using and by the US Delivered Privacy Policy, including the transfer of such data to the United States or other countries whose laws may not provide the same level of protection for the personal data as the laws of the country of origin of such individual.

The links to other websites will let you leave US Delivered site. The linked sites are not under the control of US Delivered and US Delivered is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. US Delivered is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement or any representation by US Delivered of the site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, bugs, problems or other limitations.

US Delivered may modify any aspect of this agreement at any time at its sole discretion without prior notice. Any modification to the Terms and Conditions shall be effective immediately once posted on the web site. You may access the most recent version of this Agreement via this page any time. Your use of the web site and the US Delivered service after modifications have been posted constitutes your acknowledgment of such modifications and your agreement to be bound by the terms and conditions of these changes.

You may close your account with or without cause at any time. US Delivered may terminate your use of the Service with or without cause at any time and effective immediately, at US Delivered's sole discretion, should your conduct fail to conform to the terms and conditions of these Terms of Service. US Delivered shall not be liable to you or any third party for termination of the Service or termination of your use of the Service. Should you object to any terms and conditions of the Terms of Service or any subsequent modifications US Delivered makes to the Terms of Service or become dissatisfied with the Service in any way, your only recourse is to immediately: (1) discontinue use of the Service; and (2) notify US Delivered of your termination and, at your discretion, notify US Delivered of the reasons for your termination.

You agree to use the Web Site in strict compliance with all applicable laws, rulings and regulations and in a fashion that does not, in the sole judgment of US Delivered, negatively reflect on the goodwill or reputation of US Delivered and shall take no actions which would cause US Delivered to be in violation of any laws, rulings or regulations applicable to US Delivered.

US Delivered shall be excused from performance of its obligations, in whole or in part, under this Agreement if the failure or inability to perform is caused by reason of Force Majeure. "Force Majeure" as used herein means acts of God, fire, flood or other natural catastrophes, electric, communications or other utility outages, national emergencies, civil disturbances, insurrections, riots, wars (declared or undeclared), epidemics, strikes or labor disputes, actions or restrictions of a governmental authority, or causes not within the reasonable control of US Delivered.

You agree that US Delivered, in its sole discretion, may terminate or suspend Your use of the Web Site, the US Delivered Systems, Information, Services and Content at any time and for any or no reason in its sole discretion, even if access and use continues to be allowed to others. Upon such suspension or termination, You must immediately (a) discontinue use of the Web Site, and (b) destroy any copies You have made of any portion of the Content. Accessing the Web Site, the US Delivered Systems, Information or Services after such termination, suspension or discontinuation shall constitute an act of trespass. Further, You agree that US Delivered shall not be liable to You or any third party for any termination or suspension of Your access to the Web Site, the US Delivered Systems, Information and/or the Services.

You may not assign these Terms of Use or any of Your interests, rights or obligations under these Terms of Use. If any provision of these Terms of Use is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect. No waiver of any of these Terms of Use shall be deemed a further or continuing waiver of such term or condition or any other term or condition.